As soon as your order ships, we will email you a tracking link so you can follow its journey right to your door. If you have not seen a tracking email within a few days of ordering, check your spam folder first, then reach out to us at hello@whimsytots.com and we will track it down for you.
Shipping & Delivery
Good things take time (but we promise it’s worth it). Since we print your wallpaper specifically for you to ensure perfect color consistency, we need a few days to craft your order before it hits the road.
How long will it take?
Please remember that Total Delivery Time = Production (Printing) + Shipping.
Production Time:
Every roll is printed to order. This typically takes 2-5 business days (Monday-Friday). We do not hold old stock in dusty warehouses!
Shipping Speed:
Once your order ships out, here is how long it takes to travel:
- USA: 3-5 Business Days.
- Europe: 2-5 Business Days.
- Rest of World: 5-10 Business Days.
For most US orders, plan on roughly 5-10 business days from order to doorstep. Every order ships with tracking, handled by reliable carriers including FedEx, UPS, and DHL.
Important Details
We want the journey from our printer to your porch to be smooth and stress-free. Here is everything you need to know about tracking your package and managing delivery.
Tracking Your Order:
As soon as your wallpaper is printed and packed, you will receive an email with your tracking number.
Tip: It often takes 24 hours for the carrier to scan the package and update the tracking link after you get the email.
Wrong Address:
Please double-check your address at checkout! Because our system is automated to print quickly, the window to change an address is short.
If your order has already gone into production, an address change may require a carrier fee and cannot be guaranteed, and once the package has been picked up it cannot be changed at all.
If a package is returned to us due to an incorrect address, a reshipping fee will apply.
Lost or Stolen Packages:
If your tracking says "Delivered" but you can't find it, please check around your porch and with neighbors first, and give it a day, as carriers sometimes mark packages early.
If it's still missing after 48 hours, email us at hello@whimsytots.com and we will open an investigation with the carrier.
Please note that carriers require a waiting period before a package is officially considered lost, so these cases can take a little time to resolve, but we will stay on it with you until it's sorted.
Common Shipping Questions
Here are the top questions parents ask us about delivery. If you don't see your answer here, please visit our Frequently Asked Questions for more details.
How do I track my order?
Do I need to be home to sign for the package?
Will I be charged customs or import fees?
Can I change my shipping address after ordering?
What if my order arrives damaged?
Still Have Questions?
Check out our Frequently Asked Questions or chat with our support team!
